Virtual Library:
Office, Program and Volunteer Resources

Batterer Programs: What Criminal Justice Agencies Need to Know: Healey, Kerry Ph. D., Smith, Christine - Department of Justice - USA (1998)

Best Practice Guidelines for Victim Impact Panels within Pennsylvania's Juvenile Justice System:  .pdf   Pennsylvania Council of Chief Juvenile Probation Officers - USA

Community Mediation Programs: Developments and Challenges: McGillis, Daniel - Department of Justice - USA (1997)

Community Crisis Response Team Training Manual: Young, Marlene, Ph. D. - National Organization for Victim Assistance - USA (1994) 2nd Edition

Conducting Research Surveys via E-mail and the Web: Schonlau, Matthias; Fricker, Ronald Jr.; Elliot, Marc - Rand Corporation - USA (2001)

Conference Planning Guide: Department of Justice, Office for Victims of Crime - USA 

Coordinating without Hierarchy: Public - Non-Profit Partnerships: .pdf  Kapucu, Naim - International Association of Schools and Institutes of Administration - USA (2003)

Creating a Knowledge Cycle: Applying Basic Knowledge Management and Communities of Practice Theory to Victim Services: .pdf  McCall, Randy - Victim Assistance Online - Canada (2006)

Crime Victim Compensation Program Directory:  Office for Victims of Crime - USA (1999)

Crime Victims' Needs and VOCA-funded Services: Findings and Recommendations from Two National Studies:  .pdf   Newmark, Lisa - Institute for Law and Justice - USA (2004)

Critical Incident Stress Management and the Assaulted Staff Action Program: .pdf   Flannery, Raymond - International Journal of Emergency Medical Health 

Dealing with Workplace Violence - A Guide for Agency Planners: U.S. Office of Personnel Management - USA (1998)

Denver Victim Services 2000 Community Advocate Program: Office for Victims of Crime - USA (2001)

Design of Emergency Response Management Information Systems (The): .pdf   Turoff, Murray; Chumer, Michael; Van de Walle, Bartel; Yao, Xiang - New Jersey Institute of Technology - Tilburg University, Netherlands - USA (2003)

Developing a Stress Management and Relaxation Center for the Workplace: Randolfi, Ernesto A., Ph.D. (1997) 

Developing Performance Measures for Criminal Justice Programs: Hatfield, Jerry - Bureau of Justice Assistance - USA (1994)

Disaster Planning, Emergency Preparedness & Business Continuity: Nonprofit Coordinating Committee of New York - USA (2007)

Establishing Victim Services within a Law Enforcement Setting: Parker, Susan - Office for Victims of Crime - USA (2001)

Focus Groups: An Important Tool in Strategic Planning:   .pdf   Seymour, Anne - Justice Solutions - USA (2004)

Getting it Right: Collaborative Problem Solving for Criminal Justice:  .pdf  McGarry, Peggy; Ney, Becki - Center for Effective Public Policy - US Department of Justice - USA (2006)

Guidance to Faith-based and Community Organizations on Partnering with the Federal Government:  .pdf  White House Office of Faith-based and Community Initiatives - USA (2003)

Guide to Frugal Evaluation for Criminal Justice: .pdf   Maxfield, Michael - School of Criminal Justice, Rutgers University - US Department of Justice - USA (2001)

Funding for Victim Services: National Victim Assistance Academy Chapter 21-8 - USA (1999)

Handbook on Justice for Victims: .pdf  (1998)  United Nations

Honour Related Violence: European Resource Guide and Good Practice: .pdf  European Union - Kvinnoforum - Sweden (2005)

How To Guide for Victim Impact Panels: A Creative Sentencing Opportunity, A :  .pdf   Harris Lord, Janice - Mothers Against Drunk Driving - USA (1990)

Influence of Plain vs. Fancy Design on Response Rates for Web Surveys: .pdf   Dillman, Don; Tortora, Robert; Conradt, Jon; Bowker, Dennis - Washington State University - USA (1998)

Initiative and Clarification in Web-Based Surveys: .pdf   Schober, Michael; Conrad, Frederick; Ehlen, Patrick; Lind, Laura; Coiner, Tania - USA

Is the Applicability of Web-Based Surveys for Academic Research limited to the Field of Information Technology?: .pdf   Roztocki, Narcyz;  Lahri, Nawal Ait - IEEE Computer Society - USA (2003)

It Can Happen to Your Agency!: Tools for Change: Emergency Management for Women’s Services: .pdf  Editors: Baldwin, Morgan; Porteous, Tracy - B.C. Association of Specialized Victim Assistance and Counselling Programs - Canada (2001)

Leadership in Victim Services: .pdf   National Victim Assistance Academy - USA (2002)

Learning About Victims of Crime: A Training Model for Victim Service Providers and Allied Professionals: Watkins Ali, Carol; Stark, Erin - Victim Services 2000 - Office for Victims of Crime - USA (2003)

Minority Community Victim Assistance:  National Organization of Black Law Enforcement Executives;  Office for Victims of Crime - USA 

National Evaluation of the Legal Assistance for Victims Program Final Report: .pdf   Institute for Law and Justice - National Center for Victims of Crime - USA (2005)

National Victim Assistance Academy Instructor's Manual 2002:  Office for Victims of Crime - USA (2002)

New Directions from the Field: Office for Victims of Crime - USA (1997)  And accompanying manual Strategies for Implementation Tools for Action Guide

Nonprofit Guide to Business Continuity and Disaster Recovery:   .pdf  NPower New York - USA (2005)

Planning and Design in Restorative Justice: A first look at four victims of crime impact panels in the Midwest:    .pdf    Allen, Jennifer - American Association of Behavioral Science Online Journal - USA (2004)

Policymaker's Guide to Hate Crimes, A:  .pdf   Bureau of Justice Assistance - USA (1997) 

Preventing Client-Initiated Violence - A Practical Handbook: Mayhew, Claire - Australian Institute of Criminology - Australia (2000)

Principles for Constructing Web Surveys: .pdf   Dillman, Don; Tortora, Robert; Bowker, Dennis - Washington State University - USA (1999)

Privacy Policy Development Guide:   .pdf   Bureau of Justice Assistance - Department of Justice - USA (2006)

Program Standards:  National Association of Crime Victim Compensation Boards - USA.  This manual deals with outreach, training, and communications;  claims processing; decision making; and financial planning. 

Providing Services to Victims of Fraud - Resources for Victim/Witness Coordinators:  Office for Victims of Crime - USA (1998)

Restitution: Making it Work: Office for Victims of Crime - USA (2002)

Restoring IT Infrastructure A Manual for Disaster Recovery: .pdf  Compumentor, Home of Techsoup.org - USA (2007)

Risk Assessment by Mental Health Professionals and the Prevention of Future Violent Behaviour:  .pdf   Australian Institute of Criminology - Australia (2004)

Rural Victim Assistance: A Victim/Witness Guide for Rural Prosecutors:  American Prosecutor's Research Institute - USA (2006)

Sampling for Internet Surveys. An examination of respondent selection for Internet research: .pdf  Bradley, Nigel - University of Westminster - UK

Strategies for Court Collaboration With Service Communities: Bureau of Justice Assistance - USA (2002)

Survey Design Features Influencing Response Rates in Web Surveys:  .pdf  Manfreda, Katja; Vehovar, Vasja - The International Conference on Improving Surveys - Denmark (2002)

Trafficking in Persons - A Guide for Non-Governmental Organizations: .pdf  US Department of Labour - USA (2004)

Ultimate Educator: Achieving Maximum Adult Learning Through Training and Instruction, The: Office for Victims of Crime - US DOJ - National Victim Assistance Academy - USA (2003)

Understanding Community Justice Partnerships: Assessing the Capacity to Partner:   .pdf  Roman, Catrina; Moore, Gretchen; Jenkins, Susan; Small, Kevonne - Urban Institute Justice Policy Center - USA (2002)

United Nations Standards and Norms in Crime Prevention and Criminal Justice: U.N. Resolution 1998/21 on a worldwide standard of criminal justice and victim's rights.

Using Geographic Information Systems To Map Crime Victim Services: Stoe, D.;Watkins, C.; Kerr, J.; Rost, L.; Craig, T. - Office for Victims of Crime - USA (2003)

Using Technology to Enable Collaboration: Office for Victims of Crime - USA (2001)

Victims' Needs, Victims' Rights: Policies and Programs for Victims of Crime in Australia: Cook, Bree; David, Fiona; Grant, Anna - Australian Institute of Criminology - Australia (1999)

Victims of Crime: A Social Work Response: Building Skills to Strengthen Survivors: National Association of Social Workers - US Office for Victims of Crime - USA (2006)

Virtual Selves and Web Surveys: .pdf   Manfrieda, Katja; Couper, Mick; Vohar, Mateja; Rivas, Salvador; Vehovar, Vasja - Developments in Social Science Methodology Anuška Ferligoj and Andrej Mrvar (Editors) - (2002)

Volunteerism and Victim Advocacy: Ziglar, Elisa - Victim Assistance Online (1998)

Web-based Technology Paves the Way to Better Services for Victims of Crime: .pdf  Dighton, Daniel; Griffiths, Karen - The Compiler: Illinois Criminal Justice Authority - Winter 2003, Vol 21, No. 4  - USA (2003)

Witness Care in Magistrate Court and Youth Court: .pdf   Poltnikoff, Joyce;  Woolfson, Richard - Home Office Research and Statistics Directorate - United Kingdom (1998)

Working with Victims of Crime with Disabilities:  Tyiska, Cheryl Guidry - - National Organization for Victim Assistance - Office for Victims of Crime - USA (1997)